American Airlines Treating Customers to Basic Bitch Fares
American Airlines is re-booking delayed and stranded passengers on Basic Economy tickets, even if they paid for a higher fare class. This was an unpopular fare to roll out in the first place, and its clear in their haste to churn out a quick profit, American rolled out this fare without being sure to work out all the kinks. Hopefully American quickly fixes this customer service nightmare.
+ There is some precedence for American Airlines correcting an unpopular, profit-grabbing measure. They are in the process of re-instituting meal service on in economy certain coast-to-coast flights in order to compete with other airlines already offering free meals on coast-to-coast flights as standard procedure.